Centrelink: Using the Change Model in Coaching

The Coaching Project The Centrelink Coaching Project is a best practice demonstration of leadership in the workplace, making a difference and creating a culture where people can thrive, and the values of integrity, respect, professionalism and care for people. Since the inception of coaching initiatives into the organisation, about 3,000 employees have been trained in…

How the ‘City of Casey’ Shines

I asked Richard to talk about the emergence of a coaching culture at Casey and he outlined for us their “best practice” approach. ‘Coaching at Casey emerged from a program called “Peer Assessment” feedback. As facilitators of peer assessment when we worked with employees to understand their feedback, we recognized that coaching questions brought the…

The Value of Coaching – How do you prove it?

Here’s how the calculation worked on Julie’s case study by Natalie Ashdown, co-author of Bring Out Their Best. According to her, “I coached a young sales person, Julie, with the purpose of increasing her sales results. The key coaching issue was around time management, because her manager wanted her out on the road the whole…